Swimming in Africa:
TZ 2013 meets Soviet Russia circ. 1965
Okay, I know I should be telling you about my wonderful
safari, full of beautiful scenery, and incredible wild animals. I should be telling you about various
swimming exploits I have enjoyed this fall, thus earning the name of my
blog. Perhaps I should even be recounting Adventures in (Not) Teaching English. But first, I want to try to give
you a glimpse of what life is really like in this country. I call this Tanzania 2013 meets Soviet Russia
circ. 1965.
Monday, Jan.7, 11:00 am.
April and I are in town. We have
driven in her car, a luxury for me as I don’t have the hour+ trek via foot
& dala dala to arrive. Our mission: pick up some packages at the post office. Mine is for Eric Huston (and that’s another
story). April’s is from her boyfriend in
Berkeley. We also have one for our VSO
volunteer, Fran. I have a secondary
errand, to replace my ATM card, which I lost on Christmas holiday in the North.
We start off the 1st errand with Bonus points;
April has been once to Customs, and so knows the way. She tried already to pick up said packages
and has been told by the PO that they need to be cleared by Customs. She couldn’t get the clearance that she
needed because there was nobody in authority present in the office to do
it. So this, the second trip, my first,
is directly to Customs, and we did not have to start at the Post Office, which
is 3 blocks away from Customs. We arrive
in Customs, and after a little wait, are shown to the Revenue Office on the
same floor of the building.
There, the young woman we deal with scolds us because the
manifests of our packages are not clear enough, they say ‘School Supplies’ and
thus are not detailed enough to determine if tax is due. But with the exception of Fran’s package,
which does have a detailed manifest and on which she will owe something, she
clears us for Revenue anyway, without tax.
We go back to Customs, and in red pen a woman there writes on our slips
of paper that we have cleared. We walk
to the PO and, after a wait for the worker there to appear, we pay the small
storage and processing fee and receive our packages.
Time: Noon.
In the meantime, April checks the SEGA PO box and finds
ANOTHER customs/revenue chit, for me. Uh
oh. I take it, but I am now thinking
about my other, more important errand, and April has finished with the PO and
wants to continue with her list of errands.
We put everything in the car, and she departs for the phone company and
her bank.
I go back to the government building and, feeling informed,
go directly to the Revenue Office. The
woman there is obviously annoyed to have to deal with me and my poor Swahili again,
but she gets out her calculator, writes on a torn off scrap of paper. She hands it to me; she has charged me 15,000
TSch on a package which manifests a value of 32,000, almost 50% tax. When I protest, she reminds me that she
cleared the previous boxes (School Supplies) for nothing. She is clearly in payback mode, and accuses
me of being ungrateful. I have a minor coraje (outburst). But it’s like punching the Pillsbury
Doughboy, not satisfying because they just stare back at me. Need to learn how to excoriate in Swahili.
Oh well, it’s only $10.00, let’s move forward and get her
done. I am anxious for this late
Christmas/early birthday present to come into my hands. I’ll pay, pick up the package, and go on to
the bank. I walk back to the Customs
Office and wait 15 minutes for them to make out a Revenue receipt based on
Payback Woman’s jotted note, and they hand me an official document, keeping the
PO notice. I am to go to the bank next
door, pay, and bring back a paid receipt which will then result in my PO notice
being marked paid/cleared, and then I can take that back to the PO, pay the
misc fees there and then be done.
Except for my outburst in Revenue, I am in pretty good spirits. Thinking about lunch, thinking about maybe
going to my fundi to get a new dress made from the kanga I have stashed in the car.
I’d like to be able to say that things went quickly after that. After all, it’s 12:45, and April will want to
go back to School when her errands are done.
I go to the bank downstairs, the CRDB, optimistic. But the line to the teller is out to the
front door, there are at least 50 people in it.
I wait 5 minutes at the Customer Service desk to confirm that yes, I
must wait in the long line to visit a teller.
The line hasn’t moved. There is 1
teller present for all these people. I
panic, and bail. Time, 1:00 pm.
Re-grouping, I decide to see what I can do about my ATM
card. That bank is conveniently close by
and I walk there. It, too, sports a line
of dozens waiting to see a teller. (Later, I realize that those who wish to
make a deposit, obtain a money order [the only 'checks' in TZ], or
retrieve more than 400,000 schillings [$250.] from their accounts, must do so
inside the bank. The lines inside ANY
bank are ALWAYS long and always slowed by fewer than needed tellers.)
At Customer Service, no queue, but the more typical
Tanzanian behavior of people waiting.
That is: people maneuvering,
thrusting hands in front of you, shouldering you aside with demands for attention
from the single woman representative, who never just attends to the person in
front of her, but stops and starts to do the easy things, like handing out
balance request forms or deposit slips.
She also occasionally answers her personal cell and has a conversation. This is, as I have said, typical. It is all done with civility, that is, nobody
shouts or pushes, they just don’t wait their turn, nor or they encouraged to do
this by the service provider.
To get a new card, I am told that I must obtain a Police
Report. I try arguing. I have lost the card, there has been no crime
committed. I lose. I must go to the Police Station and bring
back the required report. This is their
procedure.
As I am walking out of the bank, April calls. She is ready to leave. I quickly change plans again, and arrange to
meet her at the grocery store so I can get her to carry some needed food and
other items back to school for me. I
will stay in town, returning by dala dala.
I am in siege mode, I will get both chores done. I abandon the pleasurable thought of a new
dress, and lunch.
Police Station:
Report at the desk in front, report again at an office in back. Am given
a single Official police report document and told to go to the stationary store
across the street, get two copies made, and bring it back. This is either a money-saving measure on the
part of this bureaucracy, or their copier is out of service. Bring back the
copies, be sent down the hall to pay a chit for the report, take back the
signed receipt for said chit to the 1st office. Receive Official report. (Is this beginning to sound familiar?)
At the Bank, things go more or less smoothly. I have the required documents for card
replacement and, miraculously, the required 2 passport pictures to paste onto
my request for issuance of a new card, and change of account to the new card. I win my first and only argument of the day: the passport pictures do not have the
required Blue Background. I convince the
Bank Officer, another woman, to accept my American passport pictures with white
background, by pointing out that my passport, an Official American Document,
sports an identical picture of me, with a white background. I am bucked up by this triumph, and leave the
bank with new card and PIN number.
However, I can’t use it until 24 hours have passed. But I am 90% done with one errand, and it is
only 2:30 pm.
At the CRDB Bank, my faint hopes of the line being lessened
are dashed. I get in line, and I
wait. And wait, and wait. No one exhibits any hurry or impatience. Now, all who know me know how agonizing waiting
can be personally for me, and how poorly I can behave. I really try to stay composed: I send long texts, I kick myself for not
having my I-Pod, or Kindle, or both. I mentally try out schemes to circumvent
this line (bribes? Using my white skin
and white hair to demand special service? Fainting? Bailing yet again and coming back another day when
I have more comfortable shoes on?) I
pull out my phone and time the wait, along with service time for individuals,
on the Stopwatch App. I keep trying not
to lose it when people, who have saved spots in line, swell the last few places
over and over again.
After about 2 hours, my back and feet are aching, but I am
before a teller. The teller is efficient;
it takes less than 3 minutes. (By Stopwatch) I am rewarded with one of the 4
copies of the customs requisition, marked paid with an official stamp and
initials. I am asked to sign yet another
document for it.
When I finish, the bank is closed. Although banking hours extend until 5:30,
they lock the doors at 4:30 so nobody else can get in line. When no employee
appears to unlock the doors so that I
and half a dozen others can escape, I elicit my first laughs of the day by
pulling out my phone and declaring that
I have been kidnapped by CRDB, and that I am going to call the police to come
and rescue me. Seriously, folks, this is
only my second meltdown of the day, and I did manage to amuse the other
customers, not horrify them by my lack of meekness. Finally, after a couple of minutes, a woman
who was on her cell phone at Customer Service saunters out to unlock the door. I bolt out first.
Back next door at Customs, the woman there remonstrates with
me because, although her office hours are until 5:00, she has locked away my PO
chit and must retrieve keys, and unlock cabinets, to mark it for me and give it
to me. I tell her I was waiting TWO
HOURS to pay, and she looks at me mildly, as if to say, ‘what’s the big whoop,
only 2 hours?’
The Post Office is Closed.
Their hours are until 5:00, too, but that apparently is advisory only,
as it is 20 minutes to.
Just over 5 ½ hours in town to accomplish 90% of two errands,
each requiring an encounter with the government and a bank.
As I make my way home, my thoughts are these, not in exact
order. The intercept between the modern
world and the people is clearly taking its toll on the people. Why do they PUT UP with having their time wasted
so egregiously? What do they do with all
that paper? Every government office I
visited was dirty, needed to be painted, and was populated by broken down
furniture and superfluous people who appeared to be doing nothing. With the exception of one policeman who
chatted me up in English, I dealt with women, who have clearly cornered the
market on customer service white collar jobs here in Tanzania. While not ever being able to completely
understand the Swahili or be spoken to in communicative English, I did not make
1 mistake: filled out no forms wrong,
stood in no wrong lines. Thank you,
April, for getting me started on the right track.
And, I have to go back tomorrow.